Cafe Supervisor @ AAU Dining Services in Lower Nob Hill

Who are we at Academy of Art Dining Services?

Sodexo’s partnership with AAU began in 2004 with just Café Rodin. Today, Academy of Art University Dining Services employs over 120 people that serve over 1,100 students every day through two residential dining cafes and three retail cafes. AAU Dining Services’ catering department provides catering and event services for over 250 special events throughout the year including the Spring Show and the Fashion Show as well as for third party clients through San Francisco. Total revenues for fiscal year 2019 totaled about $5 million.

iHouse Café at 860 Sutter street and 620 Café at 620 Sutter feature made to order dishes that can easily be pre-ordered online or upon arrival via touch screens located in the dining rooms. Dine in and carry out are available. Our Retail locations, Café Dior at 625 Polk Street, Art Café at 655 Sutter and 180 Café at 180 New Montgomery Street, offer coffee, refreshments and Sodexo’s Simply to Go grab go options for those students on the move. Online ordering and delivery services, promotions, limited time offers and loyalty rewards are available via our signature Bite U app.

 

Mission statement

Academy of Art University Dining Services defines the art of collegiate dining through its diverse and inspiring venues that foster creativity, innovation and collaboration. In supporting the development of the professional artists, our focus is on the common good of the community that we serve.

The Supervisor - Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

 

General Responsibilities:

• Understands and follows all policies and procedures.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Responsible for orientation and training of employees.
• Performs day-to-day assignments in addition to oversight duties.
• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
• Promote in the development of the food service team.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.  
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge:

• High School diploma, GED or equivalent experience.

Skills/Aptitude:

• Must be able to coordinate the routine responsibilities of staff and resources.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.  
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use a computer.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).